Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Aglaea Jewellery?
Our pieces are crafted using high-quality materials including 18k gold vermeil, 925 sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewellery?
To maintain the shine, we recommend avoiding contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 days, while international delivery varies by location.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Does my jewellery come with a warranty?
Every Aglaea piece is covered by a 12-month warranty against manufacturing defects. This does not cover accidental damage or general wear and tear from daily use.
Are your gemstones ethically sourced?
Sustainability is at our core. We work exclusively with suppliers who adhere to fair labor practices and ethical mining standards to ensure a transparent supply chain.